{"xsrfToken":"157479fc9ca09cedac45b3bedd97570e346b6756_lout","branding":{"id":"20","key":"ecr","name":"CUSTOMERS","portalBaseUrl":"/servicedesk/customer/portal/20","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/20/140","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#004073","headerLinkHoverBGColor":"#004073","headerBadgeColor":"#004073"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a2c28a37-171f-4453-8a33-0743f204ad67/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZmE1NmE2Ny0wOWMyLTQ2YTAtOWE3Mi1lMzk4MzUzN2RjODUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmEyYzI4YTM3LTE3MWYtNDQ1My04YTMzLTA3NDNmMjA0YWQ2NyI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzg1OTYsIm5iZiI6MTczMjE3Nzk5Nn0.sxK0e4rPH-k5XmuJgIGLQkmOyublubohAwtv5ssi6CQ&client=9fa56a67-09c2-46a0-9a72-e3983537dc85&mode=fit","logoId":"a2c28a37-171f-4453-8a33-0743f204ad67","isLogoAvailable":true,"helpCenterTitle":"ONE TETRA HELP Center","sharedPortalName":"ONE TETRA HELP Center","userInitialAnnouncementHeader":"Please select the Service Desk Portal that best suits your needs","userInitialAnnouncementMessageWiki":"<p><a href=\"https://tetratec.atlassian.net/wiki/spaces/TT/pages/881033345/TETRA+STAFF+REQUESTS\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">TETRA Technologies Internal Portals</a></p>\n<p><a href=\"https://tetratec.atlassian.net/servicedesk/customer/portal/82/create/717\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Request Access to Specific Portals</a></p>\n<p><a href=\"https://tetratec.atlassian.net/wiki/spaces/TT/overview? Mode=global\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">TETRA Technologies Confluence System</a></p>","translations":{"ru-RU":{"sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"pt-PT":{"sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"ONE TETRA HELP Center","sharedPortalName":"ONE TETRA HELP Center","announcementHeader":"Please select the Service Desk Portal that best suits your needs","announcementMessage":"[TETRA Technologies Internal Portals|https://tetratec.atlassian.net/wiki/spaces/TT/pages/881033345/TETRA+STAFF+REQUESTS]\n\n[Request Access to Specific Portals|https://tetratec.atlassian.net/servicedesk/customer/portal/82/create/717]\n\n\n\n[TETRA Technologies Confluence System|https://tetratec.atlassian.net/wiki/spaces/TT/overview? Mode=global]","localeDisplayName":"English (United States)"},"ko-KR":{"sharedPortalName":"도움말 센터","localeDisplayName":"Korean (South Korea)"},"pt-BR":{"sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"ja-JP":{"sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#27aff4","helpCenterTitleColor":"#f3f5f8","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZmE1NmE2Ny0wOWMyLTQ2YTAtOWE3Mi1lMzk4MzUzN2RjODUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzg1OTYsIm5iZiI6MTczMjE3Nzk5Nn0.JIrtrxX5iUwEaKxRVZFzG8XCpd9JRtZJ7B16riy3mMg&client=9fa56a67-09c2-46a0-9a72-e3983537dc85&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"20","key":"ecr","projectId":12021,"serviceDeskId":20,"name":"CUSTOMERS","description":"<p>Welcome to TETRA's Customer Portal our aim is to respond to all request in 24 hours or less.</p>","portalBaseUrl":"/servicedesk/customer/portal/20","onlyPortal":false,"reqTypes":[{"id":"319","name":"Files and Reports","descriptionHtml":"","callToAction":"Files and Reports","introHtml":"<p>Share Projects Files and Reports</p>","icon":21500,"iconUrl":"https://tetratec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/21500","groups":[201],"key":""},{"id":"300","name":"Non-disclosure agreement ","descriptionHtml":"","callToAction":"Non-disclosure agreement ","introHtml":"<p>Request a non-disclosure agreement</p>","icon":21003,"iconUrl":"https://tetratec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/21003","groups":[201],"key":""},{"id":"404","name":"Product Inquiry","descriptionHtml":"","callToAction":"Product Inquiry","introHtml":"<p>General product Inquiry and Request for Information</p>","icon":19101,"iconUrl":"https://tetratec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/19101","groups":[201],"key":""},{"id":"41","name":"Request a Meeting","descriptionHtml":"","callToAction":"Request a Meeting","introHtml":"<p>Request a meeting with TETRA staff</p>","icon":21002,"iconUrl":"https://tetratec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/21002","groups":[201],"key":""},{"id":"39","name":"Request a Quote for Services","descriptionHtml":"","callToAction":"Request a Quote for Services","introHtml":"<p>Request a Quote for TETRA Innovation Group SERVICES</p>","icon":16012,"iconUrl":"https://tetratec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16012","groups":[201],"key":""},{"id":"47","name":"Request a sample","descriptionHtml":"","callToAction":"Request a sample","introHtml":"<p>Request a sample of a TETRA Product</p>","icon":21005,"iconUrl":"https://tetratec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/21005","groups":[201],"key":""},{"id":"40","name":"Request for Analysis","descriptionHtml":"","callToAction":"Request for Analysis","introHtml":"<p>Request a specfic analytical service</p>","icon":21001,"iconUrl":"https://tetratec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/21001","groups":[201],"key":""},{"id":"42","name":"Request for HELP and General Inquiries","descriptionHtml":"","callToAction":"Request for HELP and General Inquiries","introHtml":"<p>Any General Inquires</p>","icon":16027,"iconUrl":"https://tetratec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16027","groups":[201],"key":""},{"id":"633","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":22825,"iconUrl":"https://tetratec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/22825","groups":[],"key":""}],"reqGroups":[{"id":201,"name":"General"}],"orderMapping":{"200":[42,319,300,41],"35":[42,404,41],"183":[319,300,41],"40":[404,40,39,47,41,300],"198":[404,47],"186":[39],"201":[39,40,41,404,47,300,319,42],"199":[39,41]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d9d1abf4-8b1c-36d8-a7cd-84f5a32116e9","appLinkName":"System Confluence","appLinkUrl":"https://tetratec.atlassian.net/wiki","spaceKey":"TTC","spaceName":"TETRA Innovation Group","spaceUrl":"https://tetratec.atlassian.net/wiki/spaces/TTC","isServer":false},"labels":[],"projectKey":"TCR","serviceDeskId":20,"kbLinkDomainURLs":["https://tetratec.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":20,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TCR","userLanguageHeader":"","userLanguageMessageWiki":"<p><a href=\"https://tetratec.atlassian.net/wiki/spaces/TT/overview?mode=global\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">TETRA Technologies Atlassian System</a></p>","defaultLanguageMessage":"[TETRA Technologies Atlassian System|https://tetratec.atlassian.net/wiki/spaces/TT/overview?mode=global]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZmE1NmE2Ny0wOWMyLTQ2YTAtOWE3Mi1lMzk4MzUzN2RjODUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjAyMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzkxOTcsIm5iZiI6MTczMjE3Nzk5N30.YKDe1qnvPE16wkYCo5L1Qx4vUs1i5VanNk1i2k3Jjf8","targetCollection":"upload-project-12021","endpointUrl":"https://api.media.atlassian.com","clientId":"9fa56a67-09c2-46a0-9a72-e3983537dc85","tokenDurationInMins":20}},"reqCreate":{"id":41,"projectId":12021,"form":{"name":"Request a Meeting","descriptionHtml":"","callToAction":"Request a Meeting","intro":"<p>Request a meeting with TETRA staff</p>","instructions":"","icon":21002,"iconUrl":"https://tetratec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/21002","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Descriptive Title for Meeting","description":"Meeting Topic","descriptionHtml":"<p>Meeting Topic</p>","required":true,"displayed":true,"presetValues":["summary"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/20/create/41","requestValidateBaseUrl":"/servicedesk/customer/portal/20/validate/41","calendarParams":{"firstDay":0,"date":"2024-11-21T02:33:18-0600","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d9d1abf4-8b1c-36d8-a7cd-84f5a32116e9","appLinkName":"System Confluence","appLinkUrl":"https://tetratec.atlassian.net/wiki","spaceKey":"TTC","spaceName":"TETRA Innovation Group","spaceUrl":"https://tetratec.atlassian.net/wiki/spaces/TTC","isServer":false},"labels":[],"projectKey":"TCR","serviceDeskId":20,"kbLinkDomainURLs":["https://tetratec.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZmE1NmE2Ny0wOWMyLTQ2YTAtOWE3Mi1lMzk4MzUzN2RjODUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjAyMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzkxOTgsIm5iZiI6MTczMjE3Nzk5OH0.Ue2O9XvY3idYSH13yFNCNFUdwTV-pXEhqnXisXFHD6k","targetCollection":"upload-project-12021","endpointUrl":"https://api.media.atlassian.com","clientId":"9fa56a67-09c2-46a0-9a72-e3983537dc85","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":5,"updated":"2022-06-12T22:09:36.139803Z","publish":{"jira":{"issueRequestTypeIds":[41],"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[41],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[41],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":5,"name":"Meeting Request","submit":{"lock":false,"pdf":false}},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"TETRA Innovation Group Meeting Request"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"a585a816-0ee6-4c9d-abbb-100ea71c972b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"03d8e0e2-0cc8-45fe-9f2d-67dfc45aee1f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"691a9b1d-6277-48eb-a9dc-fc49b1a13c7b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"af255a51-c222-4fd6-a747-7756884b308d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"e987238c-5fd7-4835-83f6-4ceb260b79e0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"34693382-2578-4124-8ecf-434260d42c85"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":11},"localId":"5abfa20d-cd2d-4292-af18-08f36c0bb202"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":12},"localId":"ae0375c6-c11c-497d-9c11-e2cc02a1a4e2"}}]}],"conditions":{},"sections":{},"questions":{"12":{"type":"cl","label":"Notify","description":"","validation":{"rq":true},"jiraField":"components","questionKey":""},"8":{"type":"pg","label":"Suggested Agenda:","validation":{"rq":true}},"5":{"type":"da","label":"Suggested Date and Time","validation":{"rq":true},"jiraField":"customfield_10268"},"10":{"type":"tl","label":"Contact Information","description":"Your Contact Information","validation":{"rq":true},"jiraField":"customfield_11106"},"6":{"type":"pg","label":"List of Possible Attendees","description":"Including desired TETRA Staff","validation":{"rq":true}},"7":{"type":"pg","label":"Main Objective for Meeting","validation":{"rq":true},"jiraField":"description"},"11":{"type":"cs","label":"Priority","description":"How urgent is it?","validation":{"rq":true},"jiraField":"priority"},"9":{"type":"tl","label":"Company Name","description":"Your Companies Name","validation":{"rq":true},"jiraField":"customfield_12300"}}},"uuid":"63fc046d-e6e1-4f52-bfb9-632925014a79"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":5,"updated":"2022-06-12T22:09:36.139803Z","publish":{"jira":{"issueRequestTypeIds":[41],"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[41],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[41],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":5,"name":"Meeting Request","submit":{"lock":false,"pdf":false}},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"TETRA Innovation Group Meeting Request"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"a585a816-0ee6-4c9d-abbb-100ea71c972b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"03d8e0e2-0cc8-45fe-9f2d-67dfc45aee1f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"691a9b1d-6277-48eb-a9dc-fc49b1a13c7b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"af255a51-c222-4fd6-a747-7756884b308d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"e987238c-5fd7-4835-83f6-4ceb260b79e0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"34693382-2578-4124-8ecf-434260d42c85"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":11},"localId":"5abfa20d-cd2d-4292-af18-08f36c0bb202"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":12},"localId":"ae0375c6-c11c-497d-9c11-e2cc02a1a4e2"}}]}],"conditions":{},"sections":{},"questions":{"12":{"type":"cl","label":"Notify","description":"","validation":{"rq":true},"jiraField":"components","questionKey":""},"8":{"type":"pg","label":"Suggested Agenda:","validation":{"rq":true}},"5":{"type":"da","label":"Suggested Date and Time","validation":{"rq":true},"jiraField":"customfield_10268"},"10":{"type":"tl","label":"Contact Information","description":"Your Contact Information","validation":{"rq":true},"jiraField":"customfield_11106"},"6":{"type":"pg","label":"List of Possible Attendees","description":"Including desired TETRA Staff","validation":{"rq":true}},"7":{"type":"pg","label":"Main Objective for Meeting","validation":{"rq":true},"jiraField":"description"},"11":{"type":"cs","label":"Priority","description":"How urgent is it?","validation":{"rq":true},"jiraField":"priority"},"9":{"type":"tl","label":"Company Name","description":"Your Companies Name","validation":{"rq":true},"jiraField":"customfield_12300"}}},"uuid":"63fc046d-e6e1-4f52-bfb9-632925014a79"},"linkedJiraFields":["customfield_11106","components","description","priority","customfield_12300","customfield_10268"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}